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2 Trips to San Francisco and 11 Hours Later...
Monday, July 30, 2007
I have my corrected passport in my hot little hands.

It was quite the adventure, leaving the house by 6:30am so I could get to the passport office to stand in line (outside I might add) for one hour before the office even opened. I was all prepared with the story of the adoption to get over any hurdles that may have popped up. But no, didn't have to beg, tell stories, or cry and was done with applying by 10:15. There was just one problem, you had to pick up the passport in person at 4:00 to be able to get same day service, so back to the city I went was in line again by 3:45 and had my passport by 5.

This experience reminded me of a little game I like to play - CSR ROULETTE - this game is especially effective for large companies with toll-free customer service numbers. Here's how CSR Roulette works. If you have a need to call a customer service 800 number with a problem and get a less than helpful customer service rep on the phone, hang up and call back. Odds are you'll get someone else that knows what they are talking about.

By using my CSR Roulette technique - my lovely husband was able to get a CSR that put him in contact with someone who said you could just show up to the passport agency office if you had an issue. The result of last week's CSR Roulette - I now have a passport in my hands with all information correct!!!
posted by yorkiemom @ 8:44 PM  
3 Comments:
  • At 9:12 PM, Blogger Jenni said…

    Well done! I was getting kind of worried about the whole passport thing. Glad you got it taken care of so quickly!

     
  • At 12:11 PM, Blogger Tricia said…

    It's amazing how fast things can get done when walked through the process.

     
  • At 10:20 PM, Blogger M- said…

    Nice work, I can't believe you got it already! Next step...visas!?

     
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Our Story:

I'm Steve and this is my wife Stefanie. This is our story, mostly seen through my eyes, of the journey to create our family by adopting a child from Russia.

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